Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return Contact us at urbandeals.contact@gmail.com to initiate a return. Once accepted, returns should be sent to: [YOUR RETURN ADDRESS]

Items sent back without first requesting a return will not be accepted.

Damages & Issues Please inspect your order upon arrival and contact us immediately at urbandeals.contact@gmail.com if your item is defective, damaged, or incorrect.

Non-Returnable Items We cannot accept returns on perishable goods, custom or personalized items, personal care products, hazardous materials, sale items, or gift cards.

Exchanges To exchange an item, return it first. Once accepted, place a new order for the item you want.

European Union — 14-Day Cooling Off Period If your order is shipped to the EU, you have the right to cancel or return within 14 days for any reason. The item must be unworn, unused, with tags and original packaging, along with proof of purchase.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at urbandeals.contact@gmail.com.